Classroom Resource

Computer Troubleshooting Posters

Subject Area

Digital Literacy and Computer Science

Grade(s)

2, 3, 4, 5, 6

Overview

Kathleen Morris has created and shared a classroom poster to prompt students as to what to do if they experience computer issues in the classroom. 

This is a free download and no sign-in is required. 

Digital Literacy and Computer Science (2018) Grade(s): 2

DLCS18.2.R4

Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Unpacked Content

UP:DLCS18.2.R4

Vocabulary

  • device
  • application
  • force-quit
  • restart

Knowledge

Students know that:
  • software errors can cause computing issues.
  • force-quitting or restarting software can often correct computing issues.

Skills

Students are able to:
  • force quit an application using "ctrl, alt, delete" or "command, option, esc".

Understanding

Students understand that:
  • they can force an application to close if they suspect a software issue is causing computing issues.
Digital Literacy and Computer Science (2018) Grade(s): 3

DLCS18.3.R4

Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Unpacked Content

UP:DLCS18.3.R4

Vocabulary

  • troubleshooting
  • connection
  • wired
  • wireless
  • restart

Knowledge

Students know:
  • how to identify when a problem exists.
  • strategies to resolve connectivity or computing issues.

Skills

Students are able to:
  • assess a computing issue using look and listen to locate the issue.
  • refresh the website.
  • restart the resource or device.
  • identify if the device is connected via wire or wirelessly.

Understanding

Students understand that:
  • every issue can be solved once the cause is identified.
Digital Literacy and Computer Science (2018) Grade(s): 4

DLCS18.4.R4

Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Unpacked Content

UP:DLCS18.4.R4

Vocabulary

  • troubleshooting
  • connection
  • wired
  • wireless
  • refresh
  • restart/reboot
  • username
  • password

Knowledge

Students know:
  • how to identify issues.
  • strategies to resolve issues.

Skills

Students are able to:
  • assess a resource using look and listen to locate the issue.
  • check for power to the device.
  • refresh the website.
  • restart the resource or device.
  • identify if the device is connected to wired or wireless connection.
  • retype username and password to confirm correct entry.

Understanding

Students understand that:
  • most issues can be solve once the problem is identified.
Digital Literacy and Computer Science (2018) Grade(s): 5

DLCS18.5.R4

Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Unpacked Content

UP:DLCS18.5.R4

Vocabulary

  • troubleshooting
  • connection
  • wired
  • wireless
  • refresh
  • restart/reboot
  • username
  • password

Knowledge

Students know:
  • how to identify computing or connectivity issues.
  • strategies to resolve computing or connectivity issues.

Skills

Students are able to:
  • assess a resource using look and listen to locate the issue.
  • check for and install needed updates.
  • refresh the website.
  • restart the resource or device.
  • verify and refresh wired or wireless connection.
  • retype username and password to confirm correct entry.

Understanding

Students understand that:
  • every issue can be solve once the cause is identified.
Digital Literacy and Computer Science (2018) Grade(s): 6

DLCS18.6.R4

Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Unpacked Content

UP:DLCS18.6.R4

Vocabulary

  • troubleshooting

Knowledge

Students know:
  • devices can present unintended behaviors, preventing normal operations.

Skills

Students are able to:
  • complete basic troubleshooting techniques that include restarting the device, checking cords and cables, or forcing an application to close when it is not working as desired.

Understanding

Students understand that:
  • computing devices can and will fail at times.
  • it is important to save your work and know how to troubleshoot basic issues.
Link to Resource
http://www.kathleenamorris.com/2011/08/01/troubleshooting-computer-problems/

CR Resource Type

Informational Material

Resource Provider

Kathleen Morris Blog
Accessibility

Accessibility

Text Resources: Content is organized under headings and subheadings
License

License Type

Attribution Non-Commercial No Derivatives

Approved Date

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