Unpacked Content
Knowledge
Students know:
- how to identify issues.
- strategies to resolve issues.
Skills
Students are able to:
- assess a resource using look and listen to locate the issue.
- check for power to the device.
- refresh the website.
- restart the resource or device.
- identify if the device is connected to wired or wireless connection.
- retype username and password to confirm correct entry.
Understanding
Students understand that:
- most issues can be solve once the problem is identified.
Vocabulary
- troubleshooting
- connection
- wired
- wireless
- refresh
- restart/reboot
- username
- password
