Standards - Career & Technical Education

Advocate and practice safe, legal, responsible, and ethical use of information and technology tools specific to the industry pathway.

Participate in a Career and Technical Student Organization (CTSO) to increase knowledge and skills and to enhance leadership and teamwork.

Apply literacy, mathematical, and scientific principles and precision measurements when diagnosing problems and making repairs.

Work independently, collaboratively, and in teams to explore concerns, find causes, and take appropriate action by applying principles of STEM.

Position the vehicle for inspection under proper lighting and take photos to identify the vehicle and document damage.

Identify and analyze damaged components to determine appropriate methods for overall repairs.

Gather details of the incident/accident necessary to determine the direction, point(s) of impact, and extent of direct, indirect, and inertia damage.

Identify and record pre-existing damage and prior repairs.

Identify structural damage visually and by using measuring tools and equipment.

Perform visual inspection of non-structural components to determine parts, components, material type(s), and procedures necessary for a proper repair.

Identify physical damage to suspension, electrical, and mechanical components, safety systems, and interior components.

Identify add-on accessories, modifications, and one-time use components.

Determine and record customer and vehicle information, including VIN, make, model, mileage, trim level, and paint code.

Identify and inspect safety systems; determine precautions and replacement items as required per OEM.

Determine and apply appropriate estimating sequence, terminology, and procedure pages.

Apply footnotes, headnotes, and line notes to estimates as needed.

Identify operations requiring labor value judgment.

Select appropriate labor code for each operation (structural, non-structural, mechanical, and refinish).

Select and price OEM parts, optional OEM parts, aftermarket parts, recycled/used parts, and remanufactured, rebuilt, and reconditioned parts; verify availability, compatibility, and condition.

Determine necessary sublet operations, overlap, included, non-included, material, and changes, applying math skills to determine totals.

Compare computer-generated and manually-written estimates using different information provider systems.

Specify procedures to restore corrosion protection, establish labor values, and calculate material charges.

Compare the approximate retail and repair value and the actual cost of repair and replacement operations to determine the cost effectiveness of the repair.

Review damage reports and analyze damage to determine appropriate repair methods.

Identify type of vehicle construction (unibody, body-on-frame) and impact energy absorbing components.

Determine repairability or replacement procedures for different types of substrates and glass components.

Identify add-on accessories.

Listen to, collect information about, and identify customer’s and client’s concerns, needs and expectations.

Resolve issues with dissatisfied customers and clients.

Identify the client’s and customer’s preferred communication methods and follow up to keep them informed about parts and the repair process.

Explain basic claims handling procedures to customer and client and provide and review terms and conditions of warranty, technical, and consumer protection information.

Estimate and communicate the expected duration of out-of-service time.

Interpret and explain estimates to customer and client.

Incorporate safety procedures in handling, operating, and maintaining tools and machinery; handling materials; utilizing personal protective equipment; maintaining a safe work area; and handling hazardous materials and forces.

Demonstrate effective workplace and employability skills, including communication, awareness of diversity, positive work ethic, problem-solving, time management, and teamwork.