DLCS18.HS.R4

Digital Literacy and Computer Science (2018) Grade(s): 09-12

DLCS18.HS.R4

Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Unpacked Content

Knowledge

Students know:
  • devices can present unintended behaviors, preventing normal operations.

Skills

Students are able to:
  • complete basic troubleshooting techniques that include clear any cache or internet history, complete disk checks or disk defrag, complete a system restore or reset the device.

Understanding

Students understand that:
  • computing devices can and will fail at times.
  • it is important to save your work and know how to troubleshoot basic issues.

Vocabulary

  • troubleshooting
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