Unpacked Content
Knowledge
Students know:
- devices can present unintended behaviors, preventing normal operations.
Skills
Students are able to:
- complete basic troubleshooting techniques that include clear any cache or internet history, complete disk checks or disk defrag, complete a system restore or reset the device.
Understanding
Students understand that:
- computing devices can and will fail at times.
- it is important to save your work and know how to troubleshoot basic issues.
Vocabulary
- troubleshooting
