Standards - Career & Technical Education

Incorporate safety procedures in handling, operating, and maintaining tools and machinery; handling materials; utilizing personal protective equipment; maintaining a safe work area; and handling hazardous materials and forces.

Demonstrate effective workplace and employability skills, including communication, awareness of diversity, positive work ethic, problem-solving, time management, and teamwork.

Explore the range of careers available in the field and investigate their educational requirements, and demonstrate job-seeking skills including resume-writing and interviewing.

Advocate and practice safe, legal, responsible, and ethical use of information and technology tools specific to the industry pathway.

Participate in a Career and Technical Student Organization (CTSO) to increase knowledge and skills and to enhance leadership and teamwork.

Use technology to collaborate with peers and/or experts to create digital artifacts that can be published online for a target audience.

Formulate new ideas, solve problems, or create products through the design and engineering process by utilizing testing, prototypes, and user feedback.

Develop short- and long-term budgets for information technology services for a given customer.

Apply active listening to determine customer needs and tailor a response that communicates resolutions to meet the needs of diverse clients and environments.

Document the resolution of problems, including both successful and unsuccessful steps taken when attempting to reach solutions.

Describe the process of incident reporting and explain its importance.

Identify potential safety hazards and take preventive action to maintain a safe environment.

Formulate and document a support plan for a given situation, including the identification of system support requirements.

Manage network user accounts, assign account privileges, produce required documentation, and maintain training manuals in a given simulated environment.

Manage software systems, system configurations, and virus protection software.

Develop and produce a system design to meet end-user system requirements in a given scenario.

Evaluate software to recommend products that meet various system specifications and user requirements.

Install antivirus and malware software.

Perform routine and preventive maintenance on laptops and portable devices to maintain security and optimal operation.

Evaluate the technology equipment and requirements of a given business scenario to determine what upgrades are needed.

Research and explain the importance of appropriate use of various electronic media and communication devices by individual employees within an enterprise organization.

Examine the advantages and disadvantages for employers of maintaining network security policies and protocols for network users within a given organization.

Demonstrate ethical customer service skills in a simulated work environment where personal identifiable information (PII) is accessible.

Describe methods of protecting customers’ privacy and confidential information.

Explain how technical support employees ensure confidentiality for an organization’s other employees and give examples of unintentional security breaches and their consequences.

Explain the importance of information privacy practices for individual employees within an organization to ensure data integrity.