Knowing Your Audience | Workplace Essential Skills

Learning Resource Type

Classroom Resource

Subject Area

English Language Arts

Grade(s)

6, 7, 8, 9, 10, 11, 12

Overview

A customer service representative explains how the language you use in an email to customers may be different from the language you use in messages to coworkers or friends. This resource provides instruction and practice in crafting appropriate emails and workplace documents. 

English Language Arts (2021) Grade(s): 6

ELA21.6.R5

Assess the formality of occasions in order to speak or write using appropriate language and tone.

UP:ELA21.6.R5

Vocabulary

  • Assess
  • Formality
  • Occasions
  • Appropriate language
  • Appropriate tone

Knowledge

Students know:
  • Some occasions (times and places) call for formal language and tone, while other occasions permit a casual communication.

Skills

Students are able to:
  • Assess the formality of occasions.
  • In formal occasions, speak and write with a formal language and tone.
  • In informal occasions, speak and write with a casual language and tone.

Understanding

Students understand that:
  • Different situations require different types of languages and tones.
English Language Arts (2021) Grade(s): 6

ELA21.6.R6

Adapt speech to a variety of contexts and tasks, demonstrating command of formal English when indicated or appropriate.

UP:ELA21.6.R6

Vocabulary

  • Adapt
  • Speech
  • Contexts
  • Tasks
  • Command
  • Formal English

Knowledge

Students know:
  • Some contexts and tasks require formal English speech, while others permit more casual speech.

Skills

Students are able to:
  • Adapt speech to a variety of contexts and tasks.
  • Demonstrate command of formal spoken English when appropriate.

Understanding

Students understand that:
  • Certain contexts and tasks will require them to speak in formal English.
  • They can change their speech, such as the vocabulary and sentence structure used, depending on the occasion.
English Language Arts (2021) Grade(s): 7

ELA21.7.R5

Assess the formality of occasions in order to speak or write using appropriate language and tone.

UP:ELA21.7.R5

Vocabulary

  • Assess
  • Formality
  • Occasions
  • Appropriate language
  • Appropriate tone

Knowledge

Students know:
  • Some occasions (times and places) call for formal language and tone, while other occasions permit a casual communication.

Skills

Students are able to:
  • Assess the formality of occasions.
  • In formal occasions, speak and write with a formal language and tone.
  • In informal occasions, speak and write with a casual language and tone.

Understanding

Students understand that:
  • Different situations require different types of languages and tones.
English Language Arts (2021) Grade(s): 7

ELA21.7.R6

Adapt speech to a variety of contexts and tasks, demonstrating command of formal English when indicated or appropriate.

UP:ELA21.7.R6

Vocabulary

  • Adapt
  • Speech
  • Contexts
  • Tasks
  • Command
  • Formal English

Knowledge

Students know:
  • Some contexts and tasks require formal English speech, while others permit more casual speech.

Skills

Students are able to:
  • Adapt speech to a variety of contexts and tasks.
  • Demonstrate command of formal spoken English when appropriate.

Understanding

Students understand that:
  • Certain contexts and tasks will require them to speak in formal English.
  • They can change their speech, such as the vocabulary and sentence structure used, depending on the occasion.
English Language Arts (2021) Grade(s): 8

ELA21.8.R5

Assess the formality of occasions in order to speak or write using appropriate language and tone.

UP:ELA21.8.R5

Vocabulary

  • Assess
  • Formality
  • Occasions
  • Appropriate language
  • Appropriate tone

Knowledge

Students know:
  • Some occasions (times and places) call for formal language and tone, while other occasions permit a casual communication.

Skills

Students are able to:
  • Assess the formality of occasions.
  • In formal occasions, speak and write with a formal language and tone.
  • In informal occasions, speak and write with a casual language and tone.

Understanding

Students understand that:
  • Different situations require different types of languages and tones.
English Language Arts (2021) Grade(s): 8

ELA21.8.R6

Adapt speech to a variety of contexts and tasks, demonstrating command of formal English when indicated or appropriate.

UP:ELA21.8.R6

Vocabulary

  • Adapt
  • Speech
  • Contexts
  • Tasks
  • Command
  • Formal English

Knowledge

Students know:
  • Some contexts and tasks require formal English speech, while others permit more casual speech.

Skills

Students are able to:
  • Adapt speech to a variety of contexts and tasks.
  • Demonstrate command of formal spoken English when appropriate.

Understanding

Students understand that:
  • Certain contexts and tasks will require them to speak in formal English.
  • They can change their speech, such as the vocabulary and sentence structure used, depending on the occasion.
English Language Arts (2021) Grade(s): 9

ELA21.9.R3

Utilize active listening skills in formal and informal conversations, following predetermined norms.

UP:ELA21.9.R3

Vocabulary

  • Active listening
  • Formal conversations
  • Informal conversations
  • Predetermined norms

Knowledge

Students know:
  • Active listening skills.
  • Strategies to identify formal and informal settings.
  • Engage in formal and informal conversations.
  • Predetermined norms for formal and informal discussions.

Skills

Students are able to:
  • Demonstrate active listening skills during formal and informal discussions.
  • Practice predetermined norms for formal and informal discussions.

Understanding

Students understand that:
  • Conversations and discussions follow predetermined norms which help us actively listen and gain understanding.
English Language Arts (2021) Grade(s): 10

ELA21.10.R3

Utilize active listening skills in formal and informal conversations, following predetermined norms.

UP:ELA21.10.R3

Vocabulary

  • Active listening
  • Formal conversations
  • Informal conversations
  • Predetermined norms

Knowledge

Students know:
  • Active listening skills.
  • Strategies to identify formal and informal settings.
  • Engage in formal and informal conversations.
  • Predetermined norms for formal and informal discussions.

Skills

Students are able to:
  • Demonstrate active listening skills during formal and informal discussions.
  • Practice predetermined norms for formal and informal discussions.

Understanding

Students understand that:
  • Conversations and discussions follow predetermined norms which help us actively listen and gain understanding.
English Language Arts (2021) Grade(s): 11

ELA21.11.R3

Utilize active listening skills in formal and informal conversations, following predetermined norms.

UP:ELA21.11.R3

Vocabulary

  • Active listening
  • Formal conversations
  • Informal conversations
  • Predetermined norms

Knowledge

Students know:
  • Active listening skills.
  • Strategies to identify formal and informal settings.
  • Engage in formal and informal conversations.
  • Predetermined norms for formal and informal discussions.

Skills

Students are able to:
  • Demonstrate active listening skills during formal and informal discussions.
  • Practice predetermined norms for formal and informal discussions.

Understanding

Students understand that:
  • Conversations and discussions follow predetermined norms which help us actively listen and gain understanding.
English Language Arts (2021) Grade(s): 12

ELA21.12.R3

Utilize active listening skills in formal and informal conversations, following predetermined norms.

UP:ELA21.12.R3

Vocabulary

  • Active listening
  • Formal conversations
  • Informal conversations
  • Predetermined norms

Knowledge

Students know:
  • Active listening skills.
  • Strategies to identify formal and informal settings.
  • Engage in formal and informal conversations.
  • Predetermined norms for formal and informal discussions.

Skills

Students are able to:
  • Demonstrate active listening skills during formal and informal discussions.
  • Practice predetermined norms for formal and informal discussions.

Understanding

Students understand that:
  • Conversations and discussions follow predetermined norms which help us actively listen and gain understanding.

CR Resource Type

Audio/Video

Resource Provider

PBS

License Type

Custom
https://aptv.pbslearningmedia.org/resource/ket-workready-1/knowing-your-audienc…

Custom License Type (URL)

https://aptv.pbslearningmedia.org/help/terms-of-use/#restrictions

Comments or Notes

Handouts and materials associated with this resource can be found to the right of the video under the heading, "Support Materials for Use with Students".

Approved Date

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