Perform local network support using various troubleshooting and diagnostic techniques.
Information Technology Fundamentals
Foundational Standards
Incorporate safety procedures in handling, operating, and maintaining tools and machinery; handling materials; utilizing personal protective equipment; maintaining a safe work area; and handling hazardous materials and forces.
Demonstrate effective workplace and employability skills, including communication, awareness of diversity, positive work ethic, problem-solving, time management, and teamwork.
Explore the range of careers available in the field and investigate their educational requirements, and demonstrate job-seeking skills including resume-writing and interviewing.
Advocate and practice safe, legal, responsible, and ethical use of information and technology tools specific to the industry pathway.
Participate in a Career and Technical Student Organization (CTSO) to increase knowledge and skills and to enhance leadership and teamwork.
Use technology to collaborate with peers and/or experts to create digital artifacts that can be published online for a target audience.
Formulate new ideas, solve problems, or create products through the design and engineering process by utilizing testing, prototypes, and user feedback.
Applications and Software
Explain the purposes of operating systems, including interfaces between applications and hardware, process management and scheduling, access control protection, and management of applications, memory, disks, and devices.
Describe different types of operating systems and explain the advantages and disadvantages of each.
Examples: mobile vs. computer, proprietary, Linux, Microsoft Operating System
Compare and contrast components of operating systems, including file systems, features, file management, services, processes, drivers, utilities, and interfaces.
Select and use productivity software for real-world applications.
Examples: office tools, open-source tools
Describe various types of applications and delivery models.
Examples: locally installed, local network hosted, cloud hosted, one-tier, two-tier, three-tier, n-tier, low-code or no-code programming, WYSIWYG web development
Configure and manage web browsers, including caching, clearing a cache, deactivating client-side scripting, utilizing browser add-ons and extensions, private browsing, proxy settings, certificates, popup blockers, script blockers, and compatible browsers for various applications.
Compare and contrast common data storage units of measurement used for computing.
Examples: bytes, bits, throughput rate
Infrastructure
Compare the purposes of common devices used for networking and peripheral input and output interfaces.
Examples: scanners, digital cameras, webcams, routers, switches
Distinguish between input and output devices, including monitor, keyboard, mouse, and printer.
Example: Create a table to categorize devices.
Set up and install common peripheral devices to a laptop or desktop PC.
Examples: external storage, printers, cameras
Explain the purposes and functions of common internal computing components.
Examples: motherboard, hard drive, RAM, expansion card, CPU
Compare and contrast the characteristics, advantages, and disadvantages of common Internet service infrastructure, including fiber optic, cable, wireless, and DSL.
Compare and contrast cloud computing and traditional computing, including how data elements are organized and where data is stored.
Explain why businesses regard critical data and information as assets.
Examples: data-driven decisions, crown jewels analysis, trade secrets/proprietary data, patent information
Explain the importance of promoting and protecting the intellectual property of a business.
Compare and contrast common computing devices and their purposes.
Examples: mobile phones, tablets, laptops, servers, game consoles
Explain and illustrate basic networking concepts.
Examples: establishing network communications, inputting device addresses, connecting network devices
Summarize and explain the troubleshooting methodology.
Install, configure, and secure a basic wireless network.
Examples: 802.11a/b/g/n/ac standards, modems, routers, cable media
Database Fundamentals
Explain the concept of a database and how its use may increase productivity.
Examples: flowcharts, storage, records, managed database
Compare and contrast various database management systems, including structured, semi-structured, and non-structured, and relational and non-relational types.
Examples: JSon, SQL, XML
Design, create, and manage a database structure using various systems.
