Troubleshoot technical problems common to mobile devices, using effective safety procedures.
Examples: no display, no power, apps not loading, swollen battery
Solve common problems with wired and wireless networks.
Examples: limited connectivity, intermittent connectivity, IP conflict
Explain how system utilities are used to maintain optimum computer performance.
Troubleshoot common problems with various operating systems, using industry standard solutions.
Resolve PC security issues including pop-ups, security alerts, slow performance, connectivity issues, and crashes or failures in the computer system.
Troubleshoot common mobile operating system application issues.
Examples: dim display, no connectivity, apps not loading, system lockout, app log errors, no sound
Resolve mobile operating system security issues.
Examples: unauthorized camera or microphone use, slow data speeds
Explain how physical security measures enhance the safety of devices, systems, and networks, including badge readers, smart cards, door locks, biometrics, privacy screens, hardware tokens, cable locks, server locks, USB locks, entry control rosters, key fobs, and mantraps.
Explain how logical security tools protect networks.
Examples: active directory, software tokens, certificates, firewalls, email filtering, multi-factor authentication, VPNs
Explain wireless security protocols and authentication methods.
Examples: WEP, WPA, WPA2, TKIP, AES, single-factor, multi-factor
Perform maintenance to detect, remove, and prevent malware.
Describe how social engineering threats and vulnerabilities impact users, including phishing, spear phishing, impersonation, shoulder surfing, tailgating, dumpster diving, DDos, DoS, zero-day, man-in-the-middle, brute force, dictionary, rainbow table, spoofing, non-compliant systems, and zombie.
Explain differences in security settings, including user authentication and administrator rights.
Examples: BitLocker, BitLocker To Go, EFS
Implement best practices to secure a workstation.
Examples: password best practices, account management, disable autorun, data encryption, update management
Explain and use effective methods for securing mobile devices.
Examples: screen locks, remote wipes, locator applications, remote backup, login restrictions, updates, biometric authentication, encryption, multi-factor authentication, firewalls
Summarize methods of data destruction and disposal.
Configure security of wireless and wired networks including assigning IP addresses, firewall settings, updates, and physical security.
Operational Procedures
Explain the concept of technical change management in a given, industry-related scenario.
Examples: rise of remote work for employees, mergers and acquisitions, digital transformation
Create and implement a plan for technical documentation.
Examples: network topology diagrams, knowledge base/articles, incident documentation, acceptable use policy
Create and implement processes and options for basic disaster prevention and recovery.
Examples: surge protector, cloud storage, account recovery options
Create and implement safety procedures for grounding, handling, and storing sensitive devices, maintaining personal safety, and handling toxic waste.
Explain the impact of the environment on devices and summarize effective controls to address issues with temperature, humidity, ventilation, power surges, airborne particles, dust, and debris.
Summarize effective processes for addressing privacy, licensing, and policy issues and prohibited content and activities.
Examples: licensing/EULA, incident response, best practices
Describe scripting file types, environment variables, comment syntax, basic script constructs, and data types.
Examples: .bat, .ps1, .vbs, .sh, .py, .js, basic loop variables, integers, strings
Utilize remote access technologies including RDP, Telnet, SSH, screen share, and file share.
Summarize the security vulnerabilities of remote access technologies.
CTE Lab in Information Technology
Foundational Standards
Incorporate safety procedures in handling, operating, and maintaining tools and machinery; handling materials; utilizing personal protective equipment; maintaining a safe work area; and handling hazardous materials and forces.
Demonstrate effective workplace and employability skills, including communication, awareness of diversity, positive work ethic, problem-solving, time management, and teamwork.
Explore the range of careers available in the field and investigate their educational requirements, and demonstrate job-seeking skills including resume-writing and interviewing.
Advocate and practice safe, legal, responsible, and ethical use of information and technology tools specific to the industry pathway.
Participate in a Career and Technical Student Organization (CTSO) to increase knowledge and skills and to enhance leadership and teamwork.
Use technology to collaborate with peers and/or experts to create digital artifacts that can be published online for a target audience.
