CTE21.BMA.HMM.C
Legal Issues
Legal Issues
Legal Issues
Identify laws and regulations that affect the hospitality and tourism industry.
Identify the employment laws that impact the hospitality and tourism industry, and describe the role of human resources managers in applying these laws.
Discuss state and federal labor laws regulating the workplace.
Examples: child labor laws, sexual harassment prohibitions, EEOC, ADA, FMLA, OSHA
Summarize OSHA requirements that apply to hospitality and tourism settings.
Ethical Issues and Trends
Research and share information on current and emerging trends in the hospitality and tourism industry.
Analyze tourism challenges at the local, state, and national levels.
Identify marketing trends that may influence marketing practices in the hospitality and tourism industry.
Cite marketing challenges and identify ways to respond to their potential occurrence.
Example: shifts or changes in travel trends
Identify new tourism markets and trends that are developing around the world.
Research and share information on ethical and global issues in the hospitality and tourism industry.
Describe how managers can lead employees to meet the needs of global guest audiences.
Examples: discuss challenges and opportunities in welcoming people from diverse cultures, model inclusive behavior, respect diversity
Explain the concept of social responsibility, and describe examples of how hospitality and tourism companies are including corporate social responsibility initiatives in their organizations.
List issues related to personal and business ethics.
Examples: theft, pilfering, unauthorized discounting
Demonstrate an understanding of current conservation and sustainable practices in the hospitality and tourism industry.
Describe the benefits of sustainable practices and the role hospitality and tourism managers play in implementing them.
Identify green practices that can be initiated and implemented by the front of the house staff.
Explain the benefits of using sustainable building materials.
Identify ways the facilities management team can reduce a property’s carbon footprint.
Technology
Summarize the value and uses of technology for hospitality and tourism marketing.
Research trends in the use of computers and software for travel reservations.
Evaluate security issues faced by hospitality and tourism professionals.
Examples: hacking, viruses
Contrast the value-added services offered by a travel consultant with those provided by an online travel agency (OTA).
Compare and contrast the use of various social media channels in the hospitality and tourism industry, examining the culture, purpose, and target audience of each.
Human Resource Management
Foundational Standards
Incorporate safety procedures in handling, operating, and maintaining tools and machinery; handling materials; utilizing personal protective equipment; maintaining a safe work area; and handling hazardous materials and forces.
Demonstrate effective workplace and employability skills, including communication, awareness of diversity, positive work ethic, problem-solving, time management, and teamwork.
Explore the range of careers available in the field and investigate their educational requirements, and demonstrate job-seeking skills including resume-writing and interviewing.
Advocate and practice safe, legal, responsible, and ethical use of information and technology tools specific to the industry pathway.
Participate in a Career and Technical Student Organization (CTSO) to increase knowledge and skills and to enhance leadership and teamwork.
Discuss and demonstrate ways to value diversity.
Introduction to Human Resources