Classroom Resource

Troubleshooting

Subject Area

Digital Literacy and Computer Science

Grade(s)

6, 7, 8

Overview

According to Murphy’s Law – Whatever can go wrong will go wrong, and at the worst possible time, in the worst possible way. Anybody who has used technology knows this well. For this activity, students will prove Murphy wrong. Students will complete four Quests to learn how to troubleshoot common computer problems. Students must be ready to solve problems.

I CAN STATEMENTS

  • troubleshoot computer problems
  • fix problems on my computer
  • create flowcharts to show how I solved the problem
  • run anti-virus software
  • understand what malware is and have some techniques to avoid it
  • research solutions to computer problems
Digital Literacy and Computer Science (2018) Grade(s): 6

DLCS18.6.R4

Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Unpacked Content

UP:DLCS18.6.R4

Vocabulary

  • troubleshooting

Knowledge

Students know:
  • devices can present unintended behaviors, preventing normal operations.

Skills

Students are able to:
  • complete basic troubleshooting techniques that include restarting the device, checking cords and cables, or forcing an application to close when it is not working as desired.

Understanding

Students understand that:
  • computing devices can and will fail at times.
  • it is important to save your work and know how to troubleshoot basic issues.
Digital Literacy and Computer Science (2018) Grade(s): 7

DLCS18.7.R4

Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Unpacked Content

UP:DLCS18.7.R4

Vocabulary

  • troubleshooting

Knowledge

Students know:
  • devices can present unintended behaviors, preventing normal operations.

Skills

Students are able to:
  • complete basic troubleshooting techniques that include checking for operating system or other software updates, disable apps or extensions, or perform a virus/malware scan.

Understanding

Students understand that:
    computing devices can and will fail at times.
  • it is important to save your work and know how to troubleshoot basic issues.
Digital Literacy and Computer Science (2018) Grade(s): 8

DLCS18.8.R4

Identify and employ appropriate troubleshooting techniques used to solve computing or connectivity issues.

Unpacked Content

UP:DLCS18.8.R4

Vocabulary

  • troubleshooting

Knowledge

Students know:
  • devices can present unintended behaviors, preventing normal operations.

Skills

Students are able to:
  • complete basic troubleshooting techniques that include clear any cache or internet history, complete disk checks or disk defrag, complete a system restore or reset the device.

Understanding

Students understand that:
  • computing devices can and will fail at times.
  • it is important to save your work and know how to troubleshoot basic issues.
Link to Resource
https://www.remc.org/21things4students/21/8-troubleshooting/

CR Resource Type

Learning Activity

Resource Provider

Other

Resource Provider other

REMC Association of Michigan
Accessibility
License

License Type

BY-NC-SA

Approved Date

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